Essential Selling Skills

Essential Selling Skills

Mercuri's Essential Selling Skills two day training programme on May 9th-10th is ideal for product specialists, graduates and customer service teams as well as people in their first sales role. We use group tasks to make the learning experience engaging and effective
What makes the best people successful?

What makes the best people successful?

Sales Evaluator - Our online assessment and benchmarking tool will help you evaluate and improve competence to make the biggest impact on your business. Contact us to arrange a demo
Professional Negotiating Skills

Professional Negotiating Skills

Develop a clearly defined and efficient approach to negotiation with Mercuri's Professional Negotiating Skills training on June 27th-28th 2017. This public course is for people in a sales, management or buying role who are directly involved in negotiations.
Selling At My Best

Selling At My Best

Check out the Virgin Holidays Selling At My Best testimonial video in the "Our Customers" menu. Discover why delegates left the sales training programme feeling really energized.
Delivering Business Results Through Performance Management

Delivering Business Results Through Performance Management

Our two day Performance Management course on April 25-26 2017 is for managers who achieve their objectives through their team. Align capability and activity to business objectives.

Taking Sales to a Higher Level

Back

Blended Learning with LSI Energy

LSI has been established in the utility industry since 1994, making them one of the first companies to operate in a deregulated market.

LSI Energy and Mercuri

The challenge

LSI Energy supply utility contracts to a wide range of organisations and businesses in a highly competitive and dynamic market.  With an award winning customer and after-sales service LSI Energy continuously strive to improve business and customer service through learning and development.  Up until this time, LSI had conducted all training “in house”, however, due to time pressures  and the fact that an expert in changing behaviours would have more impact, LSI came to Mercuri for help in transforming customer liaison. The aim was to inspire confidence in  the Account Managers and Telesales Teams, especially in understanding the customer’s business needs and priorities, and to develop best practice business development processes.

 Our Solution

Mercuri worked closely with the management team to develop a blended learning programme, tailored to LSI’s exact requirements. To facilitate learning Mercuri delivered Sales Excellence workshops to the LSI Energy sales teams, preceded by online blended learning programmes directly linked to the workshop topics:

  •  Creating business relationships

  • Making the best first impression

  • Creating a positioning statement using the frame concept

  • DAPA - a proven Mercuri concept that breaks the sales process down into four logical steps

  • Presenting the solution and gaining commitment

  • Handling price

The result

 “Great programme. I was able to use the concepts learned at the training session the very next day with great success."

“I would have no hesitation in recommending Mercuri International (UK) to anyone. They are extremely professional and made it a priority to fully understand our business and what we do, which was absolutely apparent in the delivery of the training and resulted in a reinvigorated and inspired sales team.”

Laurence Saffer, Managing Director, LSI Energy