Join our next Key Account Management masterclass

Join our next Key Account Management masterclass

Create a stronger and more profitable relationship with your customer with our Key Account Management course on March 6th - 8th. This course is for people who have responsibility for managing strategic relationships with clients.
Lead & Motivate Your Team

Lead & Motivate Your Team

Do you create an environment that motivates others to perform? Join Mercuri's Leading and Motivating the Team professional masterclass on April 17th - April 18th. Ideal for all managers who achieve their objectives through their team. Develop a guide for adapting your leadership style.
Sales Development Programme of the Year!

Sales Development Programme of the Year!

Great result for the Virgin Holidays "Selling At My Best" programme at the 2017 British Excellence Sales Management Awards. Discover why delegates left this tailored in-house programme feeling so energized.
Performance Management masterclass

Performance Management masterclass

Do your team members have their own performance plan? Do you have a template for improving performance? Join this Performance Management masterclass on April 24th - 25th. Align capability and activity to business objectives.
Accelerate sales growth with improved sales activity planning

Accelerate sales growth with improved sales activity planning

Join our next Sales Activity & Pipeline Planning masterclass on May 22nd at the London Heathrow Crowne Plaza. Develop a sales plan that will help you manage existing customers and find new opportunities.
Simply outstanding customer service by Electrolux

Simply outstanding customer service by Electrolux

Teams excited and engaged about Customer Service at the Electrolux Academy. Mercuri work with Electrolux on a programme designed to grow their new team members, retain and develop their talented sales and service teams.
Social Selling as part of your Sales Strategy

Social Selling as part of your Sales Strategy

Talk to us about Social Selling in the Sales Process. From new customer acquisition to Key Account Management, find out where social selling makes sense and how to improve your social selling success.

Taking Sales to a Higher Level

Back

Blended Learning with LSI Energy

LSI has been established in the utility industry since 1994, making them one of the first companies to operate in a deregulated market.

LSI Energy and Mercuri

The challenge

LSI Energy supply utility contracts to a wide range of organisations and businesses in a highly competitive and dynamic market.  With an award winning customer and after-sales service LSI Energy continuously strive to improve business and customer service through learning and development.  Up until this time, LSI had conducted all training “in house”, however, due to time pressures  and the fact that an expert in changing behaviours would have more impact, LSI came to Mercuri for help in transforming customer liaison. The aim was to inspire confidence in  the Account Managers and Telesales Teams, especially in understanding the customer’s business needs and priorities, and to develop best practice business development processes.

 Our Solution

Mercuri worked closely with the management team to develop a blended learning programme, tailored to LSI’s exact requirements. To facilitate learning Mercuri delivered Sales Excellence workshops to the LSI Energy sales teams, preceded by online blended learning programmes directly linked to the workshop topics:

  •  Creating business relationships

  • Making the best first impression

  • Creating a positioning statement using the frame concept

  • DAPA - a proven Mercuri concept that breaks the sales process down into four logical steps

  • Presenting the solution and gaining commitment

  • Handling price

The result

 “Great programme. I was able to use the concepts learned at the training session the very next day with great success."

“I would have no hesitation in recommending Mercuri International (UK) to anyone. They are extremely professional and made it a priority to fully understand our business and what we do, which was absolutely apparent in the delivery of the training and resulted in a reinvigorated and inspired sales team.”

Laurence Saffer, Managing Director, LSI Energy