Do you know...

Do you know...

How closely aligned are your people's competences with the activities they need to do day to day? What makes your best people so successful? Can your sales team effectively implement your sales strategy? Evaluating competence will help you answer these questions - Sales Evaluator.
Plan and implement effective sales strategies in 2018

Plan and implement effective sales strategies in 2018

Develop an effective sales activity management methodology with Mercuri's Sales Leadership Planning training course on February 6th -7th. This course is for all Sales Directors and Sales Managers who lead and manage a sales team.
Sales Development Programme of the Year!

Sales Development Programme of the Year!

Great result for the Virgin Holidays "Selling At My Best" programme at the 2017 BESMA Awards. Discover why delegates left the programme feeling so energized.
Simply outstanding customer service by Electrolux

Simply outstanding customer service by Electrolux

Teams excited and engaged about Customer Service at the Electrolux Academy. Mercuri work with Electrolux on a programme designed to grow their new team members, retain and develop their talented sales and service teams.
Join us at the National Sales Conference

Join us at the National Sales Conference

Come and talk to us about Social Selling in the Sales Process. From new customer acquisitions to Key Account Management, find out where social selling makes sense. We look forward to seeing you there.

Taking Sales to a Higher Level

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Shouldn't everyone be a sales person?

Have you empowered your non-sales staff in helping you sell more? 

This great article features 6 simple ways to get your non-sales staff adding to your revenue. Here's 3 of them:

1. Educate your team that selling is everyone's job.

Too many employees have never made the connection between their role and sales for their company. Not only is it your responsibility to help them connect the dots, but you need to also help them see how increasing sales benefits everyone, creating security, opportunity, and stability for them.So start by explaining this to your team. Share stories of how people in the company helped do just that. Celebrate the successes of non-sales staff who help generate more business. Reinforce this into the culture of your company.

2. Teach your team to "recommend" or "share" their favorites.

Ever wonder why the waiter at a good restaurant share's his favorite appetizer? After all, why should a total stranger's opinion matter to what you order?The answer is that it does matter. We are social beings. We care and are influenced by what other people like or do. Social psychologists call this "social proof".Train your team to recommend a specific product, or service, or solution to any prospect they run into in the course of business.

What's more, when you frame selling as "recommending" or "sharing", this dissolves the internal barriers that many non-sales people have with the very idea of sales (and the potential rejection they fear.)

3. Train your team how to spot new sales opportunities.

Every team member in your company should continuously be on the look out for new sales opportunities. We call this activity, "Lead spotting".What are the signals that hint at a good opportunity? What situations are you best primed to solve for a prospect? What clues indicate urgency, need, and budget?Train your team to ask a few gentle probing questions and then make sure you have given your staff a simple process to hand these leads over to your sales team. This could be a web form they fill out, a lead card they hand to your sales staff, or an email address they send all lead possibilities to.

Train your sales staff to "close the loop" by telling the referring team member what happened with the lead they handed in, this will encourage your staff to be on the lookout for even more sales opportunities.

Read the full article

Develop the selling skills of everyone in your organization

Using group tasks and extensive role play to make the learning experience fun, engaging and effective our Essential Selling Skills two day training programme on February 14th-15th 2017 is ideal for Product Specialists, Graduates and Customer Service teams as well as people in their first sales role.

Shouldn't everyone be a sales person?