Under pressure – do you have time for your teams?
We take a look at the pressures facing HR – and how fresh thinking about the way we train may be part of the solution.
Insights
Being ‘competent’ used to mean ‘good enough’. But in the world of business, it has become much, much more
As customers are getting better informed, and products and services are perceived as increasingly similar, it is no longer enough to just deliver high-quality products and services. Discover how to gain competency.
Fighting a war on two fronts – why some of Key Account Management’s biggest battles are internal
Most people think that the biggest challenge for a Key Account Manager is the need to understand their account but is this all that is needed?