Optimize your levy funding

Optimize your levy funding

Upskill your current team or hire new talent through an apprenticeship with Mercuri. We now offer levy funded, world class development programmes for your sales teams, business leaders and customer service professionals to name but a few.
Negotiate with Confidence

Negotiate with Confidence

Develop a clearly defined and efficient approach to negotiation with Mercuri's Professional Negotiation Skills masterclass on October 30th - 31st. It is ideal for people in a sales, key account management, leadership or buying role who are directly involved in negotiations.
Sales Leadership in the Field Masterclass

Sales Leadership in the Field Masterclass

Do you engage in coaching visits with your team? Develop your Coaching and Managing skills to have a direct influence on the ability of your team to perform at the highest level with Sales Leadership in the Field on November 20th - 21st.
Lead & Motivate Your Team

Lead & Motivate Your Team

Do you create an environment that motivates others to perform? Join Mercuri's Leading and Motivating the Team professional masterclass on September 18th - 19th at the London Heathrow Crowne Plaza. Ideal for managers, and aspiring managers, who achieve their objectives through their team.
Transform your Farmers into Hunters

Transform your Farmers into Hunters

Develop a sales approach that engages and motivates the customer to buy with our popular Consultative Selling masterclass on September 25th - 27th and November 13th -15th at the London Heathrow Crowne Plaza.

Taking Sales to a Higher Level

Back

Virgin Holidays - Selling at my Best

Watch the Virgin Holidays Selling at my Best video and find out why the delegates left the sales training feeling really energized.

Challenge

  • Train the Virgin Holidays sales team ahead of their peak.
  • Embed the Virgin Behaviours into the Sales Programme.

Solution

The Selling at my Best programme is a tailored solution designed specifically for Virgin Holidays.

It is a very intensive one day programme where we used Simulations and Forum Theatre to really get the sales and customer facing teams seeing how "Best Practice" Selling techniques can apply in their day to day activity.

In Forum Theatre we use professional actors to simulate the way a typical sales interaction with a customer would happen. It is very realistic and when people watch it they can really relate to it.  We also build in "not best practice" so participants can see how it can be improved. Participants then have the opportunity to coach the actors in how to sell better. This innovative technique engages the participants in a very non-threatening and extremely captivating way.

The second technique involved running a series of Selling Master Classes which enabled the participants to simulate the selling techniques in a true to life scenario.  Initially this was delivered in bite size chunks. Finally it was pulled together as a complete integrated process, with the professional actors playing the role of the customer.

"I was overwhelmed by the delivery. The facilitator had great passion and enthusiasm. The delegates left feeling really energized."

Kate O'Connor, Training Design Team, Virgin Holidays

Outcome

The Selling at my Best Training programme was so different because of the practical application and real life examples.  Feedback from the managers and teams has centred on how the programme has changed people’s attitudes towards selling in the stores.

The team’s confidence has been really impacted by the Selling at my Best programme.

"The Selling at my Best programme was a lot of fun. It was really engaging, everyone that took part really loved it. I learnt about how other people work, how I could improve my selling technique and I've got more sales!"

Bianca Wickens, Virgin Holidays Customer Centre

Moyra Smith, Mercuri Strategic Business Consultant commented, "We trained approximately 500 people in 25 days. It was a great challenge and great fun. They have been a great client, they've been totally committed to supporting us in everything we needed to enable us to make the Selling at my Best programme happen."

Find out more

To find out more about Virgin Holidays - Selling at my Best sales programme please call us on +44 (0) 330 9000 800 or email training@mercuri.co.uk