Join our next Key Account Management masterclass

Join our next Key Account Management masterclass

Create a stronger and more profitable relationship with your customer with our Key Account Management course on March 6th - 8th. This course is for people who have responsibility for managing strategic relationships with clients.
Lead & Motivate Your Team

Lead & Motivate Your Team

Do you create an environment that motivates others to perform? Join Mercuri's Leading and Motivating the Team professional masterclass on April 17th - April 18th. Ideal for all managers who achieve their objectives through their team. Develop a guide for adapting your leadership style.
Sales Development Programme of the Year!

Sales Development Programme of the Year!

Great result for the Virgin Holidays "Selling At My Best" programme at the 2017 British Excellence Sales Management Awards. Discover why delegates left this tailored in-house programme feeling so energized.
Performance Management masterclass

Performance Management masterclass

Do your team members have their own performance plan? Do you have a template for improving performance? Join this Performance Management masterclass on April 24th - 25th. Align capability and activity to business objectives.
Accelerate sales growth with improved sales activity planning

Accelerate sales growth with improved sales activity planning

Join our next Sales Activity & Pipeline Planning masterclass on May 22nd at the London Heathrow Crowne Plaza. Develop a sales plan that will help you manage existing customers and find new opportunities.
Simply outstanding customer service by Electrolux

Simply outstanding customer service by Electrolux

Teams excited and engaged about Customer Service at the Electrolux Academy. Mercuri work with Electrolux on a programme designed to grow their new team members, retain and develop their talented sales and service teams.
Social Selling as part of your Sales Strategy

Social Selling as part of your Sales Strategy

Talk to us about Social Selling in the Sales Process. From new customer acquisition to Key Account Management, find out where social selling makes sense and how to improve your social selling success.

Taking Sales to a Higher Level

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Competence Evaluator

Mercuri's Competence Evaluator is the online competence assessment and benchmarking tool.  It is the starting point for business improvement.

What is competence?

Competence is the sum total of skills, knowledge and attitude:

  • Skills: Those abilities which allow you to be effective in carrying out the required actions, for example the skill of questioning or listening.
  • Knowledge: The understanding needed to be effective, for example knowledge about the business environment.
  • Attitude: The underlying values and attitudes that make it possible to do a job in the right way, for example the resillience that helps you keep going when things are hard.

Competence Evaluator enables you to measure the effectiveness of your team's skills, knowledge and attitude and ensures these competences are aligned with your business strategy.  The reports generated from the evaluation process give compelling insight into gaps in competitive strengths and priorities for development.

This will enable you to:

  • Focus your development in the areas that will make the biggest impact
  • Create a perfect profile for your team.

 Business benefits of using Mercuri's Competence Evaluator to measure your team's competence

  • Benchmark current performance
  • Measure the effectiveness of your managers and their teams
  • Identify the gap between best practice and your current performance
  • Increase the return on investment
  • Make your training budget go further
  • Generate a focussed plan for improvement
  • Validate by providing a 360-degree perspective
  • Discover potential financial improvements.

 Find out more:

  • Email: evaluator@mercuri.co.uk to arrange a demonstration.
  • Receive a copy of of the presentations from the The Training & Development Show on October 9th and 10th.
  • Receive a recording of the ISMM hosted webinar "Evaluating and improving competence to make the biggest impact on your business".
  • Call: +44 (0) 330 9000 800 to discuss assessing and benchmarking your current performance.
Competence Evaluator