Optimize your levy funding

Optimize your levy funding

Upskill your current team or hire new talent through an apprenticeship with Mercuri. We now offer levy funded, world class development programmes for your sales teams, business leaders and customer service professionals to name but a few.
Negotiate with Confidence

Negotiate with Confidence

Develop a clearly defined and efficient approach to negotiation with Mercuri's Professional Negotiation Skills masterclass on October 30th - 31st. It is ideal for people in a sales, key account management, leadership or buying role who are directly involved in negotiations.
Sales Leadership in the Field Masterclass

Sales Leadership in the Field Masterclass

Develop your Coaching and Managing skills to have a direct influence on the ability of your team to perform at the highest level with Sales Leadership in the Field on November 20th.
Consultative Selling

Consultative Selling

Sales Managers and sales people must today master Assertive and Consultative Selling skills. They must know how to analyse their customers’ and prospects’ buying journey. Develop a sales approach that engages and motivates the customer to buy with our Consultative Selling masterclass at the London Heathrow Crowne Plaza.
Accelerate sales growth with improved sales activity planning

Accelerate sales growth with improved sales activity planning

Join our next Sales Activity & Pipeline Planning masterclass on November 6th at the London Heathrow Crowne Plaza.

Taking Sales to a Higher Level

Back

Sales challenges in pharmaceuticals

There were a number of recurring themes at the Pharma Commercial & Sales conference focused around an ever-evolving market and the digital transformation.  Presenters and delegates were ultimately asking the questions what is the future of the salesforce and what is the role of the Key Account Manager?

Our observations from the day include:

Industry concerns

  • “We need to collaborate more with our customers, but we don’t know how. How do we find a shared agenda?”
  • “The decision making process is becoming more complex and often decisions are made by committee”
  • "For change to happen it needs to be embraced by the leadership team."
  • “There are more people involved in the decision making process and there is a shift from HCP (Health Care Providers) to a more senior management level” “There is no longer a focus on HCP”
  • "It is difficult to agree on the right KPIs, this is partly due to regulation."
  • “There is more focus on price as a buying criteria.”
  • “There is a move from product focus to customer focus.”
  • “Payers don’t trust us and we don’t trust them”

Talent development requirements

  • “The skills that the salesforce need are changing”
  • "We need a more consultative approach."
  • “It is a challenge to hire good Key Account Managers
  • “Sales is moving on-line, one presenter said 25% is now on-line”
  • “We need better sales managers, they struggle with coaching skills.”

Improving customer relationships

There was an instant voting platform and when delegates were asked how to improve customer relationships, the recommendations were to: listen, understand, be prepared to give and develop trust.  Some things never change, regardless of evolving markets and the need to embrace digital transformation, developing customer relationships is always imperative to success and nothing will replace the face to face.

 

Sales challenges in pharmaceuticals