Operations / Departmental Manager Apprenticeship Level 5

Leadership in today’s age of accelerating change requires a flexible, result driven approach. A firm grasp of technology’s role in driving efficiency is essential. Leaders must possess a superior level of planning, problem solving and emotional intelligence competencies which stretch leadership capability towards higher achievement.

Elevate your leadership career with the CMI accredited Level 5 programme. Designed for experienced managers and sales leaders, learners will gain a management qualification and professional accreditation. This qualification combines Mercuri’s consultative approach to supporting experienced and new managers with:

  • Planning Strategies
  • Managing People and Teams Remotely
  • Financial Understanding and Budgets

Sales Leadership

The Operations / Departmental Manager Apprenticeship programme can also be delivered leveraging our unique Sales Offering. As with all our apprenticeships it has been designed to enables us to utilize digitized content and remote real-time delivery for our learners. This means, learning will be safe and non-disruptive.

“There is direct relationship between a diverse leadership team and improved business performance.”

Alison Rose, Natwest

Who is the Operations / Departmental Manager Level 5 apprenticeship for?

Middle Managers, Operations Managers, Regional Managers, Divisional Managers, Store Managers, Heads of Department and a variety of specialist managers. This qualification is designed to lift experienced managers to the next level of capability and role readiness. It adopts a holistic view to leadership and the contribution of a leader to their teams and organization.

Typical Entry requirements


Professional registration

Associate Member of CMI (ACMI)


Up to 2 years


This apprenticeship standard has been allocated a maximum funding cap of £7000.

“At Toyota we place high demands on our leaders and therefore we have very high demands on the consultants we work with in leadership development. Mercuri has become a close partner on our pan-European leadership programme and is appreciated by all our participating leaders.”


The Operations / Departmental Manager Apprenticeship Journey

Learners will gain a complete understanding of the four critical areas of management:

  • Organizational performance
  • Managing people and developing relationships
  • Managing self
  • Delivering results

How we do it

Our Operations / Departmental Manager Apprenticeship programme is delivered through a combination of learning methods. From digital learning experiences to personalized training with certified instructors.

Programme content

The modules are content rich:

  1. Immediate Impact
  2. Leadership
  3. Project Management
  4. Managing People
  5. Stakeholder Relationship
  6. Operational Planning
  7. Change management
  8. Financial understanding

Further reading

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