Operations / Departmental Manager Apprenticeship Level 5

Elevate your leadership career with the CMI accredited Level 5 programme. Designed for experienced managers and sales leaders, learners will gain a management qualification and professional accreditation.

This CMI accredited Level 5 Management Apprenticeship combines Mercuri’s consultative approach to supporting experienced and new managers with:

  • Planning Strategies
  • Managing People and Teams Remotely
  • Information and Budgets

Sales Leadership

The Operations / Departmental Manager Apprenticeship programme can also be delivered leveraging our unique Sales Offering. As with all our apprenticeships it has been designed to enables us to utilize digitized content and remote real-time delivery for our learners. This means, learning will be safe and non-disruptive.

Who is the Operations / Departmental Manager Level 5 apprenticeship for?

Middle Managers, Operations Managers, Regional Managers, Divisional Managers, Store Managers, Heads of Department and a variety of specialist managers.

Typical Entry requirements


Professional registration

Associate Member of CMI (ACMI)


Up to 2 years


This apprenticeship standard has been allocated a maximum funding cap of £7000.

“At Toyota we place high demands on our leaders and therefore we have very high demands on the consultants we work with in leadership development. Mercuri has become a close partner on our pan-European leadership programme and is appreciated by all our participating leaders.”


The Operations / Departmental Manager Apprenticeship Journey

Your learners will gain a complete understanding of the four critical areas of management:

  • Organisational performance
  • Managing people and developing relationships
  • Managing self
  • Delivering results
Delivering results

How we do it

Our Operations / Departmental Manager Apprenticeship programme is delivered through a combination of learning methods. From digital learning experiences to personalized training with certified instructors.

Programme content

The 14 modules are content rich:

  1. On-boarding
  2. Leadership
  3. Strategic planning
  4. Managing people
  5. Operational planning
  6. Developing leadership capability
  7. Decision making and risk assessment
  8. Communication and relationship management
  9. Systems and resource enablement
  10. Coaching, mentoring and nurturing
  11. Driving performance
  12. Financial understanding
  13. Project management
  14. Continuous professional development

Further reading

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