Optimize your levy funding

Optimize your levy funding

Upskill your current team or hire new talent through an apprenticeship with Mercuri. We now offer levy funded, world class development programmes for your sales teams, business leaders and customer service professionals to name but a few.
Negotiate with Confidence

Negotiate with Confidence

Develop a clearly defined and efficient approach to negotiation with Mercuri's Professional Negotiation Skills masterclass on October 30th - 31st. It is ideal for people in a sales, key account management, leadership or buying role who are directly involved in negotiations.
Sales Leadership in the Field Masterclass

Sales Leadership in the Field Masterclass

Do you engage in coaching visits with your team? Develop your Coaching and Managing skills to have a direct influence on the ability of your team to perform at the highest level with Sales Leadership in the Field on November 20th - 21st.
Consultative Selling

Consultative Selling

Sales Managers and sales people must today master Assertive and Consultative Selling skills. They must know how to analyse their customers’ and prospects’ buying journey. Develop a sales approach that engages and motivates the customer to buy with our Consultative Selling masterclass at the London Heathrow Crowne Plaza.
Accelerate sales growth with improved sales activity planning

Accelerate sales growth with improved sales activity planning

Join our next Sales Activity & Pipeline Planning masterclass on November 6th at the London Heathrow Crowne Plaza. Develop a sales plan that will help you manage existing customers and find new opportunities.

Taking Sales to a Higher Level

Back

Blended Learning with LSI Energy

LSI has been established in the utility industry since 1994, making them one of the first companies to operate in a deregulated market.

LSI Energy and Mercuri

The challenge

LSI Energy supply utility contracts to a wide range of organisations and businesses in a highly competitive and dynamic market.  With an award winning customer and after-sales service LSI Energy continuously strive to improve business and customer service through learning and development.  Up until this time, LSI had conducted all training “in house”, however, due to time pressures  and the fact that an expert in changing behaviours would have more impact, LSI came to Mercuri for help in transforming customer liaison. The aim was to inspire confidence in  the Account Managers and Telesales Teams, especially in understanding the customer’s business needs and priorities, and to develop best practice business development processes.

 Our Solution

Mercuri worked closely with the management team to develop a blended learning programme, tailored to LSI’s exact requirements. To facilitate learning Mercuri delivered Sales Excellence workshops to the LSI Energy sales teams, preceded by online blended learning programmes directly linked to the workshop topics:

  •  Creating business relationships

  • Making the best first impression

  • Creating a positioning statement using the frame concept

  • DAPA - a proven Mercuri concept that breaks the sales process down into four logical steps

  • Presenting the solution and gaining commitment

  • Handling price

The result

 “Great programme. I was able to use the concepts learned at the training session the very next day with great success."

“I would have no hesitation in recommending Mercuri International (UK) to anyone. They are extremely professional and made it a priority to fully understand our business and what we do, which was absolutely apparent in the delivery of the training and resulted in a reinvigorated and inspired sales team.”

Laurence Saffer, Managing Director, LSI Energy