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Join our next Key Account Management masterclass

Create a stronger and more profitable relationship with your customer with our Key Account Management course on March 6th - 8th. This course is for people who have responsibility for managing strategic relationships with clients.
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Do you create an environment that motivates others to perform? Join Mercuri's Leading and Motivating the Team professional masterclass on April 17th - April 18th. Ideal for all managers who achieve their objectives through their team. Develop a guide for adapting your leadership style.
Sales Development Programme of the Year!

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Great result for the Virgin Holidays "Selling At My Best" programme at the 2017 British Excellence Sales Management Awards. Discover why delegates left this tailored in-house programme feeling so energized.
Performance Management masterclass

Performance Management masterclass

Do your team members have their own performance plan? Do you have a template for improving performance? Join this Performance Management masterclass on April 24th - 25th. Align capability and activity to business objectives.
Accelerate sales growth with improved sales activity planning

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Join our next Sales Activity & Pipeline Planning masterclass on May 22nd at the London Heathrow Crowne Plaza. Develop a sales plan that will help you manage existing customers and find new opportunities.
Simply outstanding customer service by Electrolux

Simply outstanding customer service by Electrolux

Teams excited and engaged about Customer Service at the Electrolux Academy. Mercuri work with Electrolux on a programme designed to grow their new team members, retain and develop their talented sales and service teams.
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Talk to us about Social Selling in the Sales Process. From new customer acquisition to Key Account Management, find out where social selling makes sense and how to improve your social selling success.

Taking Sales to a Higher Level

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Simply Outstanding Service by Electrolux with Mercuri

Teams excited and engaged about Customer Service at the Electrolux Academy

More than 100 customer and consumer service agents from Electrolux UK worked together throughout the Spring and Summer in a series of customer service focused workshops.

The events are part of the broader Electrolux Sales and Service Academy in partnership with Mercuri, through which they:

  • Grow their new team members.
  • Retain and develop their talented sales and service teams. 
  • Secure the highest possible standards for their customers.

This Learning & Development initiative consisted of a series of five half day workshops, looking at all aspects of customer service and advanced communication skills.

The Head of Customer Service at Electrolux UK commented:

"The workshops have been very positive and we have received great feedback on the structure and setup of the training days.

Although the team were apprehensive of what to expect ahead of the first workshop by the second they were excited and looking forward to the sessions.

The training has provided a great platform for us to continue to strive for outstanding service. It has opened up the minds of many to understand why it is so important and this is highlighted within the team through overhearing discussions about techniques or situation handling in which they are actually beginning to support and develop each other within these areas.

Our trainer, Mercuri Consultant Mat Everitt, built a great rapport with all the team which ensured the sessions were both engaging and enjoyable. 

To maintain momentum and drive the required output, the training structure and shared Customer & Consumer sessions are something we will be utilising within our local training programs."

The future for Electrolux with Mercuri

The programme has also been deployed in Belgium, including the team of customer facing field engineers.

The full programme will be delivered by Mercuri to all Electrolux countries throughout the remainder of 2017 and into 2018 as part of the Electrolux Sales and Service Academy.

Simply Outstanding Service by Electrolux with Mercuri Simply Outstanding Service by Electrolux with Mercuri