Join our next Key Account Management masterclass

Join our next Key Account Management masterclass

Create a stronger and more profitable relationship with your customer with our Key Account Management course on March 6th - 8th. This course is for people who have responsibility for managing strategic relationships with clients.
Lead & Motivate Your Team

Lead & Motivate Your Team

Do you create an environment that motivates others to perform? Join Mercuri's Leading and Motivating the Team professional masterclass on April 17th - April 18th. Ideal for all managers who achieve their objectives through their team. Develop a guide for adapting your leadership style.
Sales Development Programme of the Year!

Sales Development Programme of the Year!

Great result for the Virgin Holidays "Selling At My Best" programme at the 2017 British Excellence Sales Management Awards. Discover why delegates left this tailored in-house programme feeling so energized.
Performance Management masterclass

Performance Management masterclass

Do your team members have their own performance plan? Do you have a template for improving performance? Join this Performance Management masterclass on April 24th - 25th. Align capability and activity to business objectives.
Accelerate sales growth with improved sales activity planning

Accelerate sales growth with improved sales activity planning

Join our next Sales Activity & Pipeline Planning masterclass on May 22nd at the London Heathrow Crowne Plaza. Develop a sales plan that will help you manage existing customers and find new opportunities.
Simply outstanding customer service by Electrolux

Simply outstanding customer service by Electrolux

Teams excited and engaged about Customer Service at the Electrolux Academy. Mercuri work with Electrolux on a programme designed to grow their new team members, retain and develop their talented sales and service teams.
Social Selling as part of your Sales Strategy

Social Selling as part of your Sales Strategy

Talk to us about Social Selling in the Sales Process. From new customer acquisition to Key Account Management, find out where social selling makes sense and how to improve your social selling success.

Taking Sales to a Higher Level

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Whitepaper - Evaluating Learning Impact

What makes the best people so successful?

When planning a Learning & Development programme, managers want to know how they can be certain that the sales-force actually need the training they are planning. They also want to know the process to go through to create that certainty.  Ultimately, managers would love to know what makes the best people so successful and how to spread this excellence throughout the whole team.

To fully understand how each of these areas are impacting a business, a benchmark of current performance and, how this compares against world class performance is required.  A process is required to measure the effectiveness of key ares of the business, such as:

  • Sales
  • Management
  • Customer facing teams

Having carried out this benchmark, the gap between best practice and current performance needs to be identified and measured. 

Are your talent development initiatives meeting key, identified objectives?

With this information, it is possible to measure the value of key improvements to the business, which in turn enables an accurate view of any return on investment.  A focused plan for improvement, with this information to hand, ensures the training budget is optimised and will ensure all activities are aimed at meeting key, identified objectives.

Contact Mercuri to receive a copy of this whitepaper and find out how to make competence analysis a success and how to avoid the pitfalls.