Essential Selling Skills

Essential Selling Skills

Mercuri's Essential Selling Skills two day training programme on May 9th-10th is ideal for product specialists, graduates and customer service teams as well as people in their first sales role. We use group tasks to make the learning experience engaging and effective
What makes the best people successful?

What makes the best people successful?

Sales Evaluator - Our online assessment and benchmarking tool will help you evaluate and improve competence to make the biggest impact on your business. Contact us to arrange a demo
Professional Negotiating Skills

Professional Negotiating Skills

Develop a clearly defined and efficient approach to negotiation with Mercuri's Professional Negotiating Skills training on June 27th-28th 2017. This public course is for people in a sales, management or buying role who are directly involved in negotiations.
Selling At My Best

Selling At My Best

Check out the Virgin Holidays Selling At My Best testimonial video in the "Our Customers" menu. Discover why delegates left the sales training programme feeling really energized.
Delivering Business Results Through Performance Management

Delivering Business Results Through Performance Management

Our two day Performance Management course on April 25-26 2017 is for managers who achieve their objectives through their team. Align capability and activity to business objectives.

Taking Sales to a Higher Level

Videos

Discover why Sales Evaluator is the starting point for Sales & Business Improvement

Discover why Sales Evaluator is the starting point for Sales & Business Improvement

Watch the Sales Evaluator video!

Find out how Sales Evalutor, Mercuri's new online assessment tool, will help you evaluate the competence of your sales and customer facing teams. It is the starting point for Sales and Business Improvement.

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Selling At My Best with Virgin Holidays

Selling At My Best with Virgin Holidays

The Mercuri Challenge - To equip the highly successful Virgin Holidays sales team to engage and inspire more customers to book their holiday of a lifetime with Virgin Holidays.

The Selling At My Best programme is a tailored sales training solution designed specifically for Virgin Holidays.

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Strategic account management: solutions part 1

Strategic account management: solutions part 1

Three things to know before you start to put ideas forward – compelling events, the competitive situation, how our solution is differentiated.

 

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Strategic account management: Managing part 2

Strategic account management: Managing part 2

This video short is about the account plan – why it matters and making it work.

 

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Strategic account management: Managing part 1

Strategic account management: Managing part 1

What does it mean to manage a key account?  It’s more than big selling.  You need the disciplines of a general manager managing a “horizontal business unit”.

 

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Strategic account management: solutions: people

Strategic account management: solutions: people

It’s hard to manage the people side of strategic account teams: Virtual teams, collaborative, coherent, compelling. It’s all about leading through influence without authority.

 

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Strategic account management: solutions part 2 

Strategic account management: solutions part 2 

The how of bringing our solutions to our strategic accounts.  Hot spots and white space analysis, strategic fit and coherence, effective communication.

 

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Keeping in Touch

Keeping in Touch

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

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The first five minutes with a client

The first five minutes with a client

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

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The first person your client calls

The first person your client calls

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

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Getting Referrals

Getting Referrals

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

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Understanding the customer

Understanding the customer

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

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The key drivers in the technology sector and what Mercuri International can do for you

The key drivers in the technology sector and what Mercuri International can do for you

Mercuri International's global practice leader within technology, Dave Cusdin, explains the key drivers within the technology sector and what Mercuri International can do for you in the technology sector and what Mercuri International can do for you.

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Advice to others - Interview with Pierre Jover at HP

Advice to others - Interview with Pierre Jover at HP

Here you will find links to a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

 

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Outcomes for the Business - Interview with Pierre Jover at HP

Outcomes for the Business - Interview with Pierre Jover at HP

Here you will find links to a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

 

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Advice to others - Interview with Gertjan van der Weijden at Philips

Advice to others - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

 

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Analysis - Interview with Gertjan van der Weijden at Philips

Analysis - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

 

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Background - Interview with Gertjan van der Weijden at Philips

Background - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

 

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Design - Interview with Gertjan van der Weijden at Philips

Design - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

 

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Implementation - Interview with Gertjan van der Weijden at Philips

Implementation - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

 

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Introduction to Philips Trusted Advisor program - Harry Jonkers, GAM Mercuri International

Introduction to Philips Trusted Advisor program - Harry Jonkers, GAM Mercuri International

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

 

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Keys to Success - Interview with Gertjan van der Weijden at Philips

Keys to Success - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

 

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Outcome for the people - Interview with Gertjan van der Weijden at Philips

Outcome for the people - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

 

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Why Mercuri? - Interview with Gertjan van der Weijden at Philips

Why Mercuri? - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

 

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Outcome for the business - Interview with Gertjan van der Weijden at Philips

Outcome for the business - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

 

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Winning, growing and managing clients

Winning, growing and managing clients

View this video where Mr Higham explains how to win, grow and manage clients within the financial sector.

 

 

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The Bowtie approach to Key Account Management

The Bowtie approach to Key Account Management

Learn more about the bowtie approach to KAM from Dave Cusdin, Industry head IT and Technology at Mercuri International. This short video explains how to set up your organization for efficient Key Account Management.

 

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Differentiating yourself

Differentiating yourself

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

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Getting referrals

Getting referrals

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

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Hewlett Packard - Senior Management Development Training

Hewlett Packard - Senior Management Development Training

Here you will find links to a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

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Important aspects of Key Account Management

Important aspects of Key Account Management

Dave Cusdin, technology sector expert at Mercuri International, talks about the most important aspects of successful Key Account Management

"Important aspects of Key Account Management" video with Dave Cusdin

 

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Kuehne+Nagel works with Mercuri International to improve sales

Kuehne+Nagel works with Mercuri International to improve sales

A testimonial from one of our clients, Kuehne+Nagel - a leading global provider of fully integrated supply chain solutions – on how Mercuri International has worked with Kuehne+Nagel to improve their Sales Leadership, Sales Productivity Planning, Consultative Planning, Negotiation Skills, Presentation Skills, Sales Coaching and Cu..

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Outstanding account management

Outstanding account management

Do you have an established Account Mangement approach that is not working the way you want it to?

We have worked with a range of companies to help improve their business and their approach to Account Management in the following areas:

Maximising customer revenues through selling the complete portfolio profitably.
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Preparing for client meetings

Preparing for client meetings

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

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