Sales Excellence Seminar & Moments of Truth
Claire Hansell from Bridge Street Global Hospitality won the Apple watch prize draw from our recent Sales Excellence seminar co-hosted with OA Executive.
Sales Excellence Seminar
Mercuri Consultant Darin Enefer shared insights from our global survey on the secrets of sales excellence at the breakfast seminar on the 18th October with OA Executive and supported by the Association of Professional Sales (APS).
The survey asked 926 respondents from 20 countries about their sales improvement initiatives. Darin shared with delegates what 10 things contribute to sales excellence in today's competitive landscape.
Moments of Truth
Delegates left the seminar feeling energized after hearing about techniques linked to sales strategy implementation including concepts such as:
- Sales Platform
- Moments of Truth
"A moment of truth is an episode in which a customer comes into contact with any aspect of the company, however remote and thereby, has an opportunity to form an impression."
Darin talked to delegates about how systems, attitudes and skills are key to Moments of Truth. Claire Small from OA Executive reiterated the signifiance of Moments of Truth, not only in relation to our customers but also with your own internal teams and family life.
Please contact us on +44 (0) 330 9000 800 to receive information about sales strategy implementation or to find out about the next sales excellence seminar.