Professional Sales

Professional Sales

Receive information about our two day course for people who are either new to sales or have a sales element within their role. Our Professional Sales programme focuses on: Understanding the sales process, Preparation, Presenting the solution, Overcoming objections and Closing the deal.
What makes the best people successful?

What makes the best people successful?

Sales Evaluator - Our online assessment tool will help you evaluate the competence of your sales and customer facing teams to make the biggest impact on your business. Contact us to arrange a demo or watch the Sales Evaluator video.
Plan and implement effective sales strategies

Plan and implement effective sales strategies

Develop a highly effective sales activity management methodology with Mercuri's Sales Leadership Planning training course on July 4th - 5th. This course is for all Sales Directors and Sales Managers who lead and manage a sales team.
Selling At My Best

Selling At My Best

Check out the Virgin Holidays Selling At My Best testimonial video in the "Our Customers" menu. Discover why delegates left the sales training programme feeling really energized. "I was overwhelmed by the delivery. The facilitators had passion and enthusiasm."
Let's Do Business

Let's Do Business

Join us at the Let's Do Business Expo on 29th June at Uttoxeter Racecourse in Staffordshire. Find out more about how we can help you with sales strategy implementation and talent development programmes such as Consultative Selling, Pipeline Planning & Sales Leadership.

Taking Sales to a Higher Level

Maersk Line recognized as world leader in Talent Development
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Maersk Line recognized as world leader in Talent Development

In October, the Association of Talent Development named Maersk Line winner of its prestigious BEST Awards. The award recognizes organizations that have demonstrated corporate success through employee talent development. Maersk Line took first place in part for its in-house learning model, the CARE PROgram, developed in partnership with Mercuri International.

During an award ceremony in Washington D.C., the Association of Talent Development (ATD) presented the winners of its annual BEST Awards, the talent development industry’s most rigorous and coveted recognition. Competing for this year’s awards, nearly 150 organizations from 13 countries had submitted entries to ATD. All organizations submitted quantitative and qualitative information to ATD about their talent development practices and programs. Applications were assessed in a rigorous blind review by members of the BEST Awards advisory committee, a group consisting of experts in the field.

Maersk Line is recognized as the number one in the world

Maersk Line, a large container shipping company part of the Maersk Group, won first place ranking of the BEST awards. Central to the win was Maersk Line senior leaders’ commitment to people development and a strong partnership between Human Resources, global functions and project teams in building specialization and functional excellence to drive Maersk Line’s strategy. This includes all functions and departments such as customer service.

Maersk Line success for customer service – The CARE PROgram

Maersk Line has together with Mercuri International developed and implemented a customer service excellence program that has included an in-house learning model called the CARE PROgram. The CARE PROgram has been implemented in over 100 countries, involving more than 400 customer service managers and over 2000 customer service representatives. It was a complex and difficult project, but the effort paid off. Cary Bailey - Findley, Global head of Learning & Organizational Development at Maersk Line, attributes the success of the program to two factors: the commitment shown by the customer service organization, and the strong partnership with Mercuri International.  

“What I expected from a vendor was to really work with me and to foresee all the potential problems and solve them before they became issues. With Mercuri International I got all that. I believe that we could not have gotten the BEST award without the CARE PROgram and we could not have done it without Mercuri International.” says Cary Bailey - Findley.

Watch our videos to find out more about the Customer service excellence program

Maersk Line recognized as world leader in Talent Development