Essential Selling Skills

Essential Selling Skills

Mercuri's Essential Selling Skills two day training programme on May 9th-10th is ideal for product specialists, graduates and customer service teams as well as people in their first sales role. We use group tasks to make the learning experience engaging and effective
What makes the best people successful?

What makes the best people successful?

Sales Evaluator - Our online assessment and benchmarking tool will help you evaluate and improve competence to make the biggest impact on your business. Contact us to arrange a demo
Professional Negotiating Skills

Professional Negotiating Skills

Develop a clearly defined and efficient approach to negotiation with Mercuri's Professional Negotiating Skills training on June 27th-28th 2017. This public course is for people in a sales, management or buying role who are directly involved in negotiations.
Selling At My Best

Selling At My Best

Check out the Virgin Holidays Selling At My Best testimonial video in the "Our Customers" menu. Discover why delegates left the sales training programme feeling really energized.
Delivering Business Results Through Performance Management

Delivering Business Results Through Performance Management

Our two day Performance Management course on April 25-26 2017 is for managers who achieve their objectives through their team. Align capability and activity to business objectives.

Taking Sales to a Higher Level

Maersk Line recognized as world leader in Talent Development
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Maersk Line recognized as world leader in Talent Development

In October, the Association of Talent Development named Maersk Line winner of its prestigious BEST Awards. The award recognizes organizations that have demonstrated corporate success through employee talent development. Maersk Line took first place in part for its in-house learning model, the CARE PROgram, developed in partnership with Mercuri International.

During an award ceremony in Washington D.C., the Association of Talent Development (ATD) presented the winners of its annual BEST Awards, the talent development industry’s most rigorous and coveted recognition. Competing for this year’s awards, nearly 150 organizations from 13 countries had submitted entries to ATD. All organizations submitted quantitative and qualitative information to ATD about their talent development practices and programs. Applications were assessed in a rigorous blind review by members of the BEST Awards advisory committee, a group consisting of experts in the field.

Maersk Line is recognized as the number one in the world

Maersk Line, a large container shipping company part of the Maersk Group, won first place ranking of the BEST awards. Central to the win was Maersk Line senior leaders’ commitment to people development and a strong partnership between Human Resources, global functions and project teams in building specialization and functional excellence to drive Maersk Line’s strategy. This includes all functions and departments such as customer service.

Maersk Line success for customer service – The CARE PROgram

Maersk Line has together with Mercuri International developed and implemented a customer service excellence program that has included an in-house learning model called the CARE PROgram. The CARE PROgram has been implemented in over 100 countries, involving more than 400 customer service managers and over 2000 customer service representatives. It was a complex and difficult project, but the effort paid off. Cary Bailey - Findley, Global head of Learning & Organizational Development at Maersk Line, attributes the success of the program to two factors: the commitment shown by the customer service organization, and the strong partnership with Mercuri International.  

“What I expected from a vendor was to really work with me and to foresee all the potential problems and solve them before they became issues. With Mercuri International I got all that. I believe that we could not have gotten the BEST award without the CARE PROgram and we could not have done it without Mercuri International.” says Cary Bailey - Findley.

Watch our videos to find out more about the Customer service excellence program

Maersk Line recognized as world leader in Talent Development