Join our next Key Account Management masterclass

Join our next Key Account Management masterclass

Create a stronger and more profitable relationship with your customer with our Key Account Management course on March 6th - 8th. This course is for people who have responsibility for managing strategic relationships with clients.
Lead & Motivate Your Team

Lead & Motivate Your Team

Do you create an environment that motivates others to perform? Join Mercuri's Leading and Motivating the Team professional masterclass on April 17th - April 18th. Ideal for all managers who achieve their objectives through their team. Develop a guide for adapting your leadership style.
Sales Development Programme of the Year!

Sales Development Programme of the Year!

Great result for the Virgin Holidays "Selling At My Best" programme at the 2017 British Excellence Sales Management Awards. Discover why delegates left this tailored in-house programme feeling so energized.
Performance Management masterclass

Performance Management masterclass

Do your team members have their own performance plan? Do you have a template for improving performance? Join this Performance Management masterclass on April 24th - 25th. Align capability and activity to business objectives.
Accelerate sales growth with improved sales activity planning

Accelerate sales growth with improved sales activity planning

Join our next Sales Activity & Pipeline Planning masterclass on May 22nd at the London Heathrow Crowne Plaza. Develop a sales plan that will help you manage existing customers and find new opportunities.
Simply outstanding customer service by Electrolux

Simply outstanding customer service by Electrolux

Teams excited and engaged about Customer Service at the Electrolux Academy. Mercuri work with Electrolux on a programme designed to grow their new team members, retain and develop their talented sales and service teams.
Social Selling as part of your Sales Strategy

Social Selling as part of your Sales Strategy

Talk to us about Social Selling in the Sales Process. From new customer acquisition to Key Account Management, find out where social selling makes sense and how to improve your social selling success.

Taking Sales to a Higher Level

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How to make the biggest impact on your business

Receive the link to the recording of our ISMM Webinar hosted by Mercuri's Moyra Smith

Evaluating and improving competence to make the biggest impact on your business

Do you know what skills, knowledge and attitudes your sales staff and customer facing teams need to enhance business performance?  

Moyra will take you through why you need to measure the capability gap in your organisation, how you identify areas for improvement, utilising over 250 sales competencies, and the importance of overcoming reservations within your organisation to ensure participation and engagement with the process.

In this ISMM webinar hosted by Mercuri, you will learn:

  • What are the most important competencies – How do you define the competencies against which your sales and customer service people will be measured?
  • Understanding the differences between the three types of competencies: Knowledge, Skills and Attitudes
  • How to engage participants in the evaluation process to help demonstrate there is a needs-based rationale to a development programme

Interested?

Please email evaluator@mercuri.co.uk to receive the recording of the webinar or call +44  (0) 330 9000 800 to arrange a chat with Moyra Smith.

How to make the biggest impact on your business