Professional Negotiating Skills

Professional Negotiating Skills

Develop a clearly defined and efficient approach to negotiation with Mercuri's Professional Negotiating Skills training on October 31st - November 1st. This public course is for people in a sales, management or buying role who are directly involved in negotiations.
Leadership or Management?

Leadership or Management?

Get the most out of your team with Mercuri's Leading and Motivating the team training programme on November 21st-22nd 2017. This course is for all managers who achieve their objectives through their team. Develop a guide for adapting your leadership style.
Discover the 20 required practices to succeed in the 3rd Millennium

Discover the 20 required practices to succeed in the 3rd Millennium

Join our 3rd Millennium Sales event on January 16th - 17th 2018 at the Crowne Plaza Heathrow and transform yourself into a future proof sales professional. Understand the new buying behaviours. Find out more now.
Sales Activity & Pipeline Planning on November 7th - 9th

Sales Activity & Pipeline Planning on November 7th - 9th

Do you know the shape of your sales activity? Our Sales Activity & Pipeline Planning course at the London Heathrow Crowne Plaza will help you build a sales plan that will manage existing customers and find new opportunities.
Simply outstanding customer service by Electrolux

Simply outstanding customer service by Electrolux

Teams excited and engaged about Customer Service at the Electrolux Academy. Mercuri work with Electrolux on a programme designed to grow their new team members, retain and develop their talented sales and service teams.

Taking Sales to a Higher Level

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How to make the biggest impact on your business

Receive the link to the recording of our ISMM Webinar hosted by Mercuri's Moyra Smith

Evaluating and improving competence to make the biggest impact on your business

Do you know what skills, knowledge and attitudes your sales staff and customer facing teams need to enhance business performance?  

Moyra will take you through why you need to measure the capability gap in your organisation, how you identify areas for improvement, utilising over 250 sales competencies, and the importance of overcoming reservations within your organisation to ensure participation and engagement with the process.

In this ISMM webinar hosted by Mercuri, you will learn:

  • What are the most important competencies – How do you define the competencies against which your sales and customer service people will be measured?
  • Understanding the differences between the three types of competencies: Knowledge, Skills and Attitudes
  • How to engage participants in the evaluation process to help demonstrate there is a needs-based rationale to a development programme

Interested?

Please email evaluator@mercuri.co.uk to receive the recording of the webinar or call +44  (0) 330 9000 800 to arrange a chat with Moyra Smith.

How to make the biggest impact on your business