Join our next Key Account Management masterclass

Join our next Key Account Management masterclass

Create a stronger and more profitable relationship with your customer with our Key Account Management course on March 6th - 8th. This course is for people who have responsibility for managing strategic relationships with clients.
Lead & Motivate Your Team

Lead & Motivate Your Team

Do you create an environment that motivates others to perform? Join Mercuri's Leading and Motivating the Team professional masterclass on April 17th - April 18th. Ideal for all managers who achieve their objectives through their team. Develop a guide for adapting your leadership style.
Sales Development Programme of the Year!

Sales Development Programme of the Year!

Great result for the Virgin Holidays "Selling At My Best" programme at the 2017 British Excellence Sales Management Awards. Discover why delegates left this tailored in-house programme feeling so energized.
Performance Management masterclass

Performance Management masterclass

Do your team members have their own performance plan? Do you have a template for improving performance? Join this Performance Management masterclass on April 24th - 25th. Align capability and activity to business objectives.
Accelerate sales growth with improved sales activity planning

Accelerate sales growth with improved sales activity planning

Join our next Sales Activity & Pipeline Planning masterclass on May 22nd at the London Heathrow Crowne Plaza. Develop a sales plan that will help you manage existing customers and find new opportunities.
Simply outstanding customer service by Electrolux

Simply outstanding customer service by Electrolux

Teams excited and engaged about Customer Service at the Electrolux Academy. Mercuri work with Electrolux on a programme designed to grow their new team members, retain and develop their talented sales and service teams.
Social Selling as part of your Sales Strategy

Social Selling as part of your Sales Strategy

Talk to us about Social Selling in the Sales Process. From new customer acquisition to Key Account Management, find out where social selling makes sense and how to improve your social selling success.

Taking Sales to a Higher Level

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Brexit - an interesting trigger for change

Interesting article in HR magazine:

"The majority of leaders and Human Resource Directors are already planning their response to Brexit. Firms are getting better at managing change, according to research by Full Potential Group."

The State of Leadership & Change report, seen exclusively by HR magazine, found that two-thirds (67%) of heads of L&D or talent management and 64% of HR directors said their businesses had met their objectives for change in the past five years.  Only 9% and 13% respectively said they hadn't, with 64% of all respondents saying productivity had improved as a result. A third (34%) said they had also increased profitability, and 32% stated they had raised customer satisfaction. Only 8% of HR directors and HR managers said that leaders are getting worse at managing change.

The report also found that almost all (92%) HR professionals are expecting to make changes as a result of Brexit. It found that 28% of HR professionals are planning to source from additional markets outside the EU, 23% expect to restructure and cut costs, 16% anticipate a reorganisation of their business, and 13% plan to relocate........." Read the full article.

Are your sales teams up to the challenge of Brexit?

Brexit is a very interesting trigger for change in that it presents both significant opportunity and risk i.e. for exporters the decline in the value of sterling has made product more competitive whereas UK sales for product manufactured in the Eurozone are likely to be squeezed as prices inevitably have to rise. Whichever is the case, sales leaders have to ensure that their sales professionals are skilled up to respond, whether it is opening up brand new relationships to exploit more competitive pricing or selling value versus cost where product has become more expensive.