Professional Negotiating Skills

Professional Negotiating Skills

Develop a clearly defined and efficient approach to negotiation with Mercuri's Professional Negotiating Skills training on May 15th - May 16th. This professional masterclass is for people in a sales, management or buying role who are directly involved in negotiations.
Sales Development Programme of the Year!

Sales Development Programme of the Year!

Great result for the Virgin Holidays "Selling At My Best" programme at the 2017 British Excellence Sales Management Awards. Discover why delegates left this tailored in-house programme feeling so energized.
Accelerate sales growth with improved sales activity planning

Accelerate sales growth with improved sales activity planning

Join our next Sales Activity & Pipeline Planning masterclass on May 22nd at the London Heathrow Crowne Plaza. Develop a sales plan that will help you manage existing customers and find new opportunities.
Simply outstanding customer service by Electrolux

Simply outstanding customer service by Electrolux

Teams excited and engaged about Customer Service at the Electrolux Academy. Mercuri work with Electrolux on a programme designed to grow their new team members, retain and develop their talented sales and service teams.
Social Selling as part of your Sales Strategy

Social Selling as part of your Sales Strategy

Talk to us about Social Selling in the Sales Process. From new customer acquisition to Key Account Management, find out where social selling makes sense and how to improve your social selling success.
Consultative Selling

Consultative Selling

Develop a highly effective, successful and professional approach to selling that engages and motivates the customer to buy. Join our Consultative Selling open course on June 5th - June 7th 2018 at London Heathrow Crowne Plaza.

Taking Sales to a Higher Level

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BESMA AWARDS 2017 - Sales Development Programme of the Year!

We are incredibly proud of the win at #BESMA2017 for Sales Development Programme of the year with Virgin Holidays for the “Selling At My Best” programme, led by Mercuri Strategic Business Manager Moyra Smith.

The Selling At My Best programme is a tailored sales training solution designed specifically for Virgin Holidays. Dan Buckingham, Head of Retail for Virgin Holidays, said: "We can immediately see the impact of Selling at my Best." 

Selling At My Best encompasses the ethos and behaviours that are at the heart of the Virgin brand.  An intensive and inspirational programme where Simulations and Forum Theatre really get the sales and customer facing teams seeing how "Best Practice" techniques, applied in an exemplary way, can make a positive difference to their customers.

In Forum Theatre professional actors simulate the way a typical sales interaction with a customer would happen. It is highly realistic and the participants can really relate to it as it is based firmly in the world in which they operate.  They readily see how what they do on a day to day basis can be improved to have a positive impact on the outcome. Participants have the opportunity to coach the actors in how to better deal with the customer.

This innovative technique engages the participants in a captivating and non-threatening way.

The second technique involves participants practicing the techniques shared in a series of ‘Sales Masterclasses’ through true to life scenarios where they have the luxury of receiving feedback direct from the ‘customer’.  Initially this happens in bite size chunks before it is pulled together as a complete integrated process.  The customers are played by professional actors, who are also expert in delivering feedback.

"I was overwhelmed by the delivery. The facilitator had great passion and enthusiasm.  The delegates left feeling really energized”,     said Kate O'Connor, from the Virgin Holidays Training Design Team

About BESMA

The British Excellence in Sales Management Awards (BESMA) recognise and reward the best sales professionals in the UK, showcasing their achievements and products, helping to promote the art of selling across the country. 

BESMA seeks to reward the efforts of the individuals and the teams that drive company performance and recognises the roles played by sales professionals in driving the UK economy forward. 

The Institute of Sales Management

Finally, we would like to thank ISM Professional for organizing the evening and congratulations to all the finalists.