Do you know...

Do you know...

How closely aligned are your people's competences with the activities they need to do day to day? What makes your best people so successful? Can your sales team effectively implement your sales strategy? Evaluating competence will help you answer these questions - Sales Evaluator.
Plan and implement effective sales strategies in 2018

Plan and implement effective sales strategies in 2018

Develop an effective sales activity management methodology with Mercuri's Sales Leadership Planning training course on February 6th -7th. This course is for all Sales Directors and Sales Managers who lead and manage a sales team.
Sales Development Programme of the Year!

Sales Development Programme of the Year!

Great result for the Virgin Holidays "Selling At My Best" programme at the 2017 BESMA Awards. Discover why delegates left the programme feeling so energized.
Simply outstanding customer service by Electrolux

Simply outstanding customer service by Electrolux

Teams excited and engaged about Customer Service at the Electrolux Academy. Mercuri work with Electrolux on a programme designed to grow their new team members, retain and develop their talented sales and service teams.
Join us at the National Sales Conference

Join us at the National Sales Conference

Come and talk to us about Social Selling in the Sales Process. From new customer acquisitions to Key Account Management, find out where social selling makes sense. We look forward to seeing you there.

Taking Sales to a Higher Level

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Applying the magic touch to training

Mercuri's Strategic Business Manager Moyra Smith attended the Virgin Holiday "Peak Launch" Conference at CenterParcs Woburn yesterday:

"Thanks to our magicians and actors for raising expectations that the unexpected is possible and adding some star quality to our training."

Identifying how individual delegates learn

This extract is taken from our Star Quality article in the training journal 

One example from us is a course that opens with a short session that focuses on identifying how individual delegates learn best and how the session could be adapted to meet those needs.

This is followed by a 15-minute break, during which time a magician mingles with the group and performs close-up magic. This immediately changes the tone of the upcoming course, raising expectations that the unexpected is possible and stimulating the audience.

When the group comes back together the magician performs a trick to everyone and then shows the delegates how to do it. The delegates can soon see very clearly that learning how to do a trick (or a business process) is one thing, being able to perform it is quite another.

Processes are often clear and easy to learn, the delivery can be much harder. It takes thought, awareness, good communication and practice to engage an audience and bring a trick to life. Delegates soon learn that this is often the case for business processes, particularly in a sales environment.

Contact Mercuri to discuss adding star quality to your training on +44 (0) 121 506 9732

Applying the magic touch to training Applying the magic touch to training